Be the Spark is a great book and easy-to-read ! Very inspiring to improve your customer service as well as all your relationships in general.
This book will teach you how to Be the Spark for your company, customers, and employees.
Through personal stories and some real examples, Simon T. BAILEY shares five simple methods to attract and retain customers in a growing global market, turn customers into loyal fans, and create unforgettable moments that keep them coming back.